Vera Assistant started as a way to make sure every teammate at ConnectOne 365 had someone to turn to when things broke. The goal was never just faster responses—it was about bringing warmth back into IT conversations and giving specialists room to do their best work.
Every workflow, escalation path, and article we craft is rooted in real moments we have supported. We obsess over the handoffs, the follow-ups, and the sigh of relief when someone gets the answer they need. That focus still guides us today.
We launched a simple assistant to help ConnectOne 365's IT desk keep pace with rapid growth.
Vera Assistant began supporting external teams, bringing our processes and playbooks to new workplaces.
We combine AI guidance with human care so every employee feels supported from first ping to final follow-up.
From the desk
“The best part of Vera Assistant is knowing every teammate feels heard. We built this desk for people, not tickets.”
Kara Simmons
Lead Support Specialist, ConnectOne 365
Teams supported
48
Across ConnectOne 365 and partner organizations
Avg. response
42s
Median time to first helpful reply
Fast matters, but feeling understood matters more. We train Vera to listen before it answers.
We map the journey for every request, so employees always know who is helping and what happens next.
When Vera loops in your IT staff, it brings the full story—no copy-paste, no searching.
We interview your team, gather playbooks, and document the tone you want reflected in every interaction.
During launch, Vera shadows every interaction, learning from your specialists before leading conversations.
We review transcripts, celebrate great experiences, and refine playbooks together so support keeps getting better.
See how Vera Assistant listens, responds, and partners with your IT specialists to keep everyone moving.
Launch Help Desk ChatOur support team is excited to meet you and share how Vera Assistant can support your employees.
Email support@veraassistant.org