Deliver instant, reliable IT support with an AI help desk that never sleeps. Automate ticket triage, answer employee questions, and resolve issues faster with our free help desk solutions.
Auto-triage requests and deliver answers in seconds.
Protect every interaction with enterprise-grade privacy.
Loop in technicians with full context when needed.
We pair machine speed with the compassion of a real help desk. Vera triages, responds, and learns—so your IT specialists can stay focused on the issues that need them most.
Vera gathers device details, past tickets, and policy notes before crafting a response.
Scripts reflect your voice and explain next steps clearly, helping teammates feel supported.
When Vera escalates, the assignee receives context, logs, and suggested fixes instantly.
Vera Assistant keeps your teammates informed while handling repetitive requests automatically. When an escalation is needed, experts step in with full context.
Vera greets the employee, gathers details automatically, and opens a ticket with the essentials.
Using curated knowledge, Vera walks teammates through fixes or schedules next-best actions.
If a specialist is needed, we send device info, diagnostic history, and suggested solutions right away.
Vera Assistant powers help desks for teams across ConnectOne 365 and partner organizations. Here’s how the desk shows up in their day-to-day work.
“Our technicians start every morning with a clear queue. Vera has already answered the tricky laptop setup questions overnight.”
Jordan Patel
IT Operations Lead, ConnectOne 365
“Employees get reassurance when there’s an outage. Vera guides them through checks and keeps leadership informed.”
Maya Richardson
Director of Technology, Partner Services
“Escalations arrive with screenshots, logs, and next steps. It feels like having another specialist on the team.”
Luis Hernandez
Senior Support Engineer, ConnectOne 365
48
Teams supported
42 sec
Median response time
98%
Resolved without escalation
4.8 / 5
Employee satisfaction
Join teams that trust Vera Assistant to deliver fast, friendly, always-available IT help desk experiences. Start free during beta and keep your employees productive around the clock.